What Is An Emergency?
A serious, unexpected, and often dangerous situation requiring immediate action. The following are considered emergencies:
- Any life/death situation
- An arrest
- Civil unrest, natural disaster in the host country
UCEAP Emergency Telephone Number
24-hours, 7 days a week: +1 (805) 893-4762
If seriously injured or sick, get medical treatment at the closest medical facility and contact the local UCEAP representative.
If medical service is not readily available, contact the 24/7 UCEAP assistance provider, Europ Assistance/USA, (call international collect 1-202-828-5896) or call the UCEAP 24-hour emergency number above.
Other Important Emergency Information and Contacts
- Carry the local emergency contact information with you at all times.
If you do not have access to local or UCEAP Study Center emergency contact information: Contact the University of California 24/7 assistance provider, Europ Assistance/USA, international collect 1+202-828-5896; Email: email@example.com. To place an international collect call you will need to know the local access number for a collect call operator.
- Your UCEAP insurance policy number is ADDN 04834823. Your insurance card is here.
UCEAP Safety Information
UCEAP's emergency contingency plan is activated immediately after an incident. UCEAP staff in California and abroad are experienced and knowledgeable about emergency preparedness and incident management, and can be reached 24/7.
UCEAP has a 24/7 dedicated analyst in charge of health, safety, and emergency response who remains in close contact with the U.S. Department of State, U.S. diplomatic security, and official health agencies. The security and health analyst monitors and assesses world threats, reviews and updates policies and protocols, and works with the central office and UC campuses in directing and managing responses to all incidents.
UCEAP and its 24/7 security providers, operate an emergency response system of four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty, and a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent remains the same, in that a set approach is followed rather than an ad hoc response.
UCEAP is prepared to respond should the security situation drastically deteriorate.
U.S. Department of State and U.S. Consulates and Embassies
The State Department's Office of American Citizen Services and Crisis Management (ACS) assists Americans whenever and wherever they can. ACS administers the Consular Information Program, which informs the public of conditions abroad that may affect their safety and security. ACS operates a 24-hour Duty Officer Program.
For a list of U.S. Embassies, Consulates and Diplomatic Missions around the world, refer to the State Department website, US Embassy
To contact the Department of State in the U.S. call 1-888-407-4747 and 202-501-4444 from outside the U.S.